The Department of Pensions is committed to providing efficient and transparent services to citizens as outlined in its Citizen Charter. This provides clear information about the services provided by the department and the time limits for their delivery. This is the Citizen Charter of the Department of Pensions, presented to understand the services offered and timelines for a seamless service experience.
1. Civil and Judicial Service Pensions
Service | Circular and Provisions | Period |
|
Pension Circular No 3/2015 (Amendment II) | 07 Days |
|
Pension Circular No 3/2015 | 15 Minutes |
|
Pension Circular No 3/2015 |
After obtained the approval for the pension,As soon as the necessary arrangements are made |
|
Pension Circular No 3/2015 (Amendment III) | 30 Days |
|
Section 39th of the Minute on Pensions | 30 Days |
|
Pension Circular No 3/2016, Pension Circular No 3/2016 (Amendment I) |
07 Days |
|
Pension Circular No 3/2016, Pension Circular No 3/2016 (Amendment I) |
30 Days |
|
|
30 Days |
|
Public Administration Circular No 22/93 | 30 Days |
Note: Submitting duly completed applications without errors will help to increase the efficiency of the service |
2. Payment of Widows, Widowers and Orphan's Pensions
Service | Circular and Provisions | Period |
|
Pension Circular No 02/2016 | 14 Days |
|
Pension Circular No 03/2020 | 03 Days |
|
Pension Circular No 09/2015, 09/2015(I), (ii), (iii) | 05 Days |
|
Pension Circular No 6/2015, 6/2015(i) and 3/2020 | 05 Days |
|
Pension Circular No 01/2009 and 07/2020 Special Gazette Notification No 1719/3 | 07 Days |
|
Special Gazette Notification No 1719/3 | 60 Days |
|
WNOP Fund Acts, Pension Circular No 6/2015,6/2015(i) and 13/2010 |
Between the period of 30-60 Days |
|
According to the Financial Regulation 135 Devaluation of Financial Powers | 30 Days |
|
Pension Circular No 1/2015 | 21 Days |
3. Pension Management of Foreign Pensioners
Service | Circular and Provisions | Period |
|
Pension Circular No 1/2018 | 14 Days |
|
Pension Circular No 1/2018 | 30 Days |
|
Pension Circular No 5/2016 | 01 Day |
|
Pension Circular No 1/2018 | 07 Days |
|
Pension Circular No 1/2018 | 01 Day |
4. Tri Forces Pension
Service | Circular and Provisions | Period |
|
Pension Circular No 3/2015 | 07 Days |
|
Army / Navy/ Air Force Pension and Gratuities Code of 1981 | 07 Days |
|
Army / Navy/ Air Force Pension and Gratuities Code of 1981 | 07 Days |
|
Pension Circular No 3/2009,Pension Circular No 6/2010 |
01 Month |
|
Pension Circular No 8/2015 | 30 Days |
|
Army / Navy/ Air Force Pension and Gratuities | 30 Days |
|
Army / Navy/ Air Force Pension and Gratuities Code of 1981 | 07 Days |
|
Army / Navy/ Air Force Pension and Gratuities Code of 1981 and Pension Circular No 6/2 | 14 Days |
|
Army / Navy/ Air Force Pension and Gratuities Code of 1981 | 30 Days |
|
Pension Circular No 3/2021 | 60 Days |
|
Army / Navy/ Air Force Pension and Gratuities Code of 1981 | 30 Days |
|
Army / Navy/ Air Force Pension and Gratuities Code of 1981 | 30 Days |