Citizen Charter

The Department of Pensions is committed to providing efficient and transparent services to citizens as outlined in its Citizen Charter. This provides clear information about the services provided by the department and the time limits for their delivery. This is the Citizen Charter of the Department of Pensions, presented to understand the services offered and timelines for a seamless service experience.

1. Civil and Judicial Service Pensions

Service	Circular and Provisions	Period
Pension Application Processing Decentralized System	Pension Circular No 3/2015 (Amendment II)	07 Days
Pension activation interview, Issuance of pension right certificate, Issuance of Pensioner identity Card	Pension Circular No 3/2015	15 Minutes
Payment of Pension Gratuity	Pension Circular No 3/2015	After obtained the approval for the pension,As soon as the necessary arrangements are made
Pension Application Processing Centralized System	Pension Circular No 3/2015 (Amendment III)	30 Days
Payment of unpaid pensions to heirs	Section 39^th of the Minute on Pensions	30 Days
Pension Revision (Decentralized)	Pension Circular No 3/2016, Pension Circular No 3/2016 (Amendment I)	07 Days
Pension Revision (Centralized)	Pension Circular No 3/2016, Pension Circular No 3/2016 (Amendment I)	30 Days
Payment of Pension Arrears		30 Days
special compensation Allowances	Public Administration Circular No 22/93	30 Days
Note: Submitting duly completed applications without errors will help to increase the efficiency of the service

2. Payment of Widows, Widowers and Orphan's Pensions

Service	Circular and Provisions	Period
WNOP Membership Applications	Pension Circular No 02/2016	14 Days
Submission of online WNOP Application Processing	Pension Circular No 03/2020	03 Days
Death Gratuity Application processing	Pension Circular No 09/2015, 09/2015(I), (ii), (iii)	05 Days
Processing Application related to service death	Pension Circular No 6/2015, 6/2015(i) and 3/2020	05 Days
After obtaining the approval of the Medical Board, Entitled the disability pension	Pension Circular No 01/2009 and 07/2020 Special Gazette Notification No 1719/3	07 Days
Re-amendment of Disability Pension	Special Gazette Notification No 1719/3	60 Days
Problems Regarding Entitle the Benefits of WNOP, Obtain the Details, Resolve and Initiate Payments	WNOP Fund Acts, Pension Circular No 6/2015,6/2015(i) and 13/2010	Between the period of 30-60 Days
Committee Approval for Arrears Exceeding Rs.500,000/=	According to the Financial Regulation 135 Devaluation of Financial Powers	30 Days
Checking the Approving the Request for Withdrawal of WNOP Contribution	Pension Circular No 1/2015	21 Days

3. Pension Management of Foreign Pensioners

Service	Circular and Provisions	Period
WNOP application processing	Pension Circular No 1/2018	30 Days
Issuing Railway Warrants	Pension Circular No 5/2016	01 Day
Transferring the pension file to Divisional Secretariat	Pension Circular No 1/2018	7 Days
Issuing pension detail letter	Pension Circular No 1/2018	01 Day

4. Tri Forces Pension

Service	Circular and Provisions	Period
Approving the pension application received through the decentralized system	Pension Circular No 3/2015	07 Days
Approving Service Gratuity	Army / Navy/ Air Force Pension and Gratuities Code of 1981	07 Days
Pension revision application processing	Army / Navy/ Air Force Pension and Gratuities Code of 1981	07 Days
Approval for Re-Amendment and Payment of Pension	Pension Circular No 3/2009,Pension Circular No 6/2010	01 Month
Compensation Service Pension for less than 10/12 years of service	Pension Circular No 8/2015	30 Days
Application Processing Dependent allowance	Army / Navy/ Air Force Pension and Gratuities	30 Days
Application Processing Disability Pension	Army / Navy/ Air Force Pension and Gratuities Code of 1981	07 Days
Approving the Death Gratuity of Forces Pension	Army / Navy/ Air Force Pension and Gratuities Code of 1981 and Pension Circular No 6/2	14 Days
Approving fixed allowance	Army / Navy/ Air Force Pension and Gratuities Code of 1981	30 Days
Approving fixed allowance	Pension Circular No 3/2021	60 Days
Checking and Approving the Source Document submit through the Divisional Secretariat	Army / Navy/ Air Force Pension and Gratuities Code of 1981	30 Days
Re-employment Death Gratuity Approval	Army / Navy/ Air Force Pension and Gratuities Code of 1981	30 Days

Citizen Charter

1. Civil and Judicial Service Pensions

2. Payment of Widows, Widowers and Orphan's Pensions

3. Pension Management of Foreign Pensioners

4. Tri Forces Pension

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